Cloud 9 501 Super ECigarette

This is why I LOVE SmokeTip customer support. They are so fast! I almost seems like they reply before I even sent my inquiry!

Then i refilled the carts and still nothing much. All in all not worth the money. For me anyway. Others seem to like it. But I do NOT.

Cloud 9 appears to have a significant problem with quality control of their cartomizer units. Some work great; others cease doing anything after the first two inhales (if that). I'd guess the proportion (based on roughly 15 consumed) as: 1/3 fail near or at the beginning, 1/3 last about half the rated capacity (20 cigs or approximately 400 draws), and some seem to work til the end, albeit in reduced quantities near the end. So, overall, about 50% of as-billed, or making the cartomizers a bit more expensive than a normal pack of cigarettes (which always work .

A quick update. I've now gone through roughly 30 of the cartomizers in the space of a week. The proportions are roughly as originally posted but have changed a bit to the worse. 35% are DOA -- don't work after opening. Another 30% work for a very short period of time -- roughly 15 draws, then quit working. Another 20% work for about half their "rated" capacity. The remainder work for the entire time. While my experience is with the menthol version, I also ordered the standard tobacco version for my wife. Her experience is about the same (a bit worse, actually). I ordered tan cartomizers and received black ones. One of the two batteries lasts as rated. The other dies after about ten draws (but takes the same amount of time to recharge). Pity, because when they work as billed, they're great. But that's about 10% of the time, making this a pretty expensive substitute.

In a case like this, call your credit card company and dispute the charge.

I totally agree

I have been using this co. for over 2 years, and trust me, I tried them all. this is the best by FAR. the employees are amazing and go the extra mile in every way. the product is great. I order for 4 different ppl now who have changed over from their brand and are as happy as I am.

they havent answered the phone or live chat for over a week? why not?