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You are here: All Cirrus reviews > User Review

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Horrible horrible company! Customer Service (patty and darlene)? HA! that ...

from Philadelphia, PA reviewed Cirrus model 'Cirrus 3x' on November 17 2011:

OverallOverall
Battery Life RatingBattery Life
Amount of smoke/vaporSmoke/Vapor
Customer ServiceCust. Service
Cost / ValueCost/Value
Horrible horrible company! Customer Service (patty and darlene)? HA! that doesnt exist! The two customer servie people Patty and Darlene are just bad!! Quality product? Well, I have only had the Cirrus 3x for 2 months. Already two batteries have broke and needed to be replaced and one USB charger has broke and had to b replaced. They replace it for sure, taking their sweet time and not adhere to their 2 year warranty policies. They state they will send you a replacement if damage in the warranty policy "right away". FAT CHANCE! Only if you pay over $30 to have it overnighted will you see the replacement anytime before 4-6 days! The cartriges do not last very long at all either. They leak quite frequently and get a burnt taste quickly. I would not recommend this product to anyone. Go with the V2cig or Greensmoke. White Cloud products are extremely overpriced and you do NOT get what you paid for! You will get more for your money and a better product elsewhere. you have all been warned! Stay away!!!! Maybe with a couple new employees, a drop in price and a better quality charger and battery and they will be able to compete again. Cirrus 4x maybe? Probably more like Cirrus 400x until this company gets its act together. ha!
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Rebecca commented on April 11 2012:
The burn taste is because you puff too many times in a row. You need to read your directions better that come with the product. As far as returning it, you should have bought the extended warranty with it, then it would have been replaced for free, or you could have went to the nearest store as well. Hope it all works out for you.

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