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) Overall Rating.Review by Kristie on February 28 2013:
Overall
Battery Life Smoke/Vapor Cust. Service Cost/ValueHere has been my experience so far. Ordered the Deluxe Kit. Received it in 3 days. That was fast! Read the instruction book (wish it was larger print - its hard to read) but figured it out. Charged it up & took my first puff. I ordered the Tobacco Classic. It was horrible. Tasted like burnt paper & the filter was making a crackling sound. I called the company the next day. The woman I spoke to was very helpful & knowledgeable. The crackling sound is normal & means the cartridge is full. As it empties the sound will disappear & you know its time to change. The taste she said she didn't like it either (she compared it to burnt popcorn) & suggested a different one. I was disappointed that I could not return the ones I got for a credit. That is a waste of money. I had to order & pay for different ones. I ordered the Tobacco Gold & Vanilla. Much better taste. I'm still getting used to using these & have not been able to wean myself off cigarettes yet but I feel this will help. Concerns/complaints: 1) shipping is high considering they send First Class mail & its maybe a couple of bucks - not $9.95 for sure 2) the cost of the refills are not cheap either but compared to cigarettes I supposed at this point a better deal - just wish you didn't have to purchase so many at a time. The battery seems to work fine & will last all day for me. Customer service was great the one & only time I had to call so far despite my having to pay for new cartridges & no refund on the ones that were bad. |
South Beach Smoke review by James on January 08 2013:
Overall
Battery Life Smoke/Vapor Cust. Service Cost/ValueNow I've had bad carts before and just shrugged it off, because it didn't happen that often. So I called C.S and they sent me two new batteries, a charger, and a 15 pack replacement, received them a week later, SAME THING ! I called c.s and they told me they were running low on tobacco classic and assured me I would get new ones this time, BUT I had to send the faulty ones back first ! I explained I've already been without my e cig for two weeks but He didn't seem to care. So, knowing it would take weeks to play Mail tag I ordered another 15 pack. After yet another week I opened the pack to see the same old design and to my dismay, after a drag, the same burnt taste. I called c.s yet again, and she couldn't commit to sending replacements until speaking to a manager. I received an email 1-4-13 stating they sent out replacements and I would be charged if I didn't send back the bad ones. I did ship back the bad carts on 1-7-13, but have yet to receive a tracking number for my replacements. My only guess is they are running out of fresh carts and they sent me old dried up ones. I don't know what's going on, but I've been without my E-Cig for about a month and if these are bad I'm going elsewhere. cathy burch commented on March 02 2013: Been a customer since last April & had loved it. Come Jan of this year had nothing but problems with their carfidges & batteries. Come to find out they have changed their manufacturer of their Cartridges & have upgraded the batteries that dont work with the old cartidges. The new cartridges taste terrible, dont last as long & leave a terrible after taste. |
Rating by Steve on March 10 2012:
Overall
Battery Life Smoke/Vapor Cust. Service Cost/ValueWhen I ordered my starter kit, they sent an auto-generated email stating most orders ship within 24 hours, and their site said I would receive a tracking number in an email when it shipped. After a week, I had no tracking number. After speaking to 3 reps over 2 days of calling, it finally shipped. A couple of weeks later, I ordered a set of replacement cartridges. After two weeks, I still have not received this order. Like I said, great product. Awesome flavors available. Just be sure to order everything a month before you need/want it. Customer Service commented on March 12 2012: Steve, we value you as a SBS Smoke customer. Unfortunately, due to an influx in orders, we recently experienced a shortage of the cartridges you chose. We have implemented new procedures and do not anticipate this being a concern in the future. Thank you for your loyalty to SBS Smoke and we appreciate the opportunity to correct the issues you have expressed. |
Debi reviewed this on February 24 2012:
Overall
Battery Life Smoke/Vapor Cust. Service Cost/Value |
By Steve on February 17 2012:
Overall
Battery Life Smoke/Vapor Cust. Service Cost/Valuedee commented on February 18 2012: I received the PREMIUM SMOKE KIT February 16. After charging the battery, 1) the 1st (first) CARTRIDGE I attempted to use did not work at all, 2) the 2nd (second) CARTRIDGE lasted 8 hours. ??? I am now using the 3rd CARTRIDGE and it is day 3. I am very dissappointed in your product so far. I currently smoke less than a pack a day and thus the time I used the 2nd CARTRIDGE was minimal. |
Mac posted on August 16 2011:
Overall
Battery Life Smoke/Vapor Cust. Service Cost/Value |
Review by Dawn on May 06 2011:
Overall
Battery Life Smoke/Vapor Cust. Service Cost/Value |
South Beach Smoke review by Ben on January 13 2011:
Overall
Battery Life Smoke/Vapor Cust. Service Cost/ValueNeal commented on October 02 2011: I am having the same problem. I bought SBS almost 3 weeks ago. the first week was great everything worked. I ordered 15 cart. of vanilla and 15 regular. out of all 30 cart. only 5 or 6 worked, and the big battery died. I called the company- they are sending me 2 new batteries and 15 free cart. - If they do not work I am asking for my 30 day refund- but I hope they do as I really enjoy them- I just neeed a product which is reliable. Neal Brigitta commented on February 19 2011: Was this resolved or are you still having this issue? Thank you! I am trying to decide which brand to try. Carol commented on February 06 2011: I have the same issue right now. The first two weeks were great, but the last 3 packs of cartridges that I received seem like they are completely used up. Little to no vapor in each cartridge and a burning feeling to what little vapor there is. I'm contacting the company tomorrow to make a complaint and see if they are able to explain this issue. Batteries also seem to be getting over heated, probably from trying to get vapor, by excessive attempts to get vapor. |
| E-Liquid / Smoke Juice | |
| Vegetable Glycerin (VG) or Propylene Glycol (PG) ![]() | VG and PG |
| Ingredients | Nicotine, Distilled Water, Natural & Artificial Flavors, Glycerin, Plus some additional ingredients depending on flavor |
| Battery - Colors, LED, Type, Dimensions | |
2/3 Piece ![]() | 2 |
| Battery Color(s) | |
| Battery Type | auto |
| LED Color(s) | |
| Crystal LED | |
| Battery Length | Standard: 2.5" (64mm), High Capacity: 3.25" (83mm) |
| Battery Diameter | |
| Miscellaneous | |
| USA Made | e-Liquid |
| USB Pass-through | No |
| Personal Charging Case | |
| Customer Service | |
| Internation Shipping | worldwide |
| Toll Free Phone | 877-408-2767 (Promo code: 1022) |
| service@SouthBeachSmoke.com | |
| Live Chat | No |
| Help 365 | Ask a question now! |

This all-in-one atomizer and cartridge combo provides a new & clean smoking experience because each time the nicotine cartridge is replaced with a new one, you are also getting a new atomizer. This eliminates any need for maintenance of a separate atomizer unit.
The new kits now come with the SuperMAX Deluxe Battery (4.2v) - an advanced battery. It produces crazy amounts of vapor.
The Personal Charging Case is a new accessory providing on-the-go charging of your battery. You can store your spare batteries while charging them.

(*) Actual price may differ - price listed here is not guaranteed. It is just a reference.