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Review by Dave on May 03 2013:
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Battery Life Smoke/Vapor Cust. Service Cost/ValueSo lets start in on the customer service department at SBS. I had issues with the order and shipping. Though after talking to Nicki and Jeremy of SBS Smoke I am happy to say they resolved all the issues. They were prompt and very professional to fix the issues though sadly a lot of the issues with the shipping stemmed from them moving to a new location for fulfillment. Granted some confusion also came from the website which I am glad to say they are going to fix up so it does not happen again. Was I happy with the way they treated me? Very happy as a business owner my self I can understand certain things. Cost is a bit high but not for what you get. Now I will say this if you go ahead and get the ultimate kit please note the PCC DOES NOT work with the long batteries only the standard same for the case unless you take off the cart not a big deal for most. Over all flavor for the carts I have tried specifically the Tobacco Gold is excellent tons of vapor with no need for priming the cart. Blu was my first e cig and theirs tasted a bit burnt from the start but SBS not a bit of a burnt taste. You will not go wrong with SBS Smoke and I praise there design and customer service and over all quality. Thank you SBS I am a customer for life I love it and will continue to support you as I hope you support the freedom of smoking anywhere. |
South Beach Smoke review by Rick on April 03 2013:
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Rating by Teresa on March 29 2013:
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Angie reviewed this on March 07 2013:
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By Tassie on March 02 2013:
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Kristie posted on February 28 2013:
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Battery Life Smoke/Vapor Cust. Service Cost/ValueHere has been my experience so far. Ordered the Deluxe Kit. Received it in 3 days. That was fast! Read the instruction book (wish it was larger print - its hard to read) but figured it out. Charged it up & took my first puff. I ordered the Tobacco Classic. It was horrible. Tasted like burnt paper & the filter was making a crackling sound. I called the company the next day. The woman I spoke to was very helpful & knowledgeable. The crackling sound is normal & means the cartridge is full. As it empties the sound will disappear & you know its time to change. The taste she said she didn't like it either (she compared it to burnt popcorn) & suggested a different one. I was disappointed that I could not return the ones I got for a credit. That is a waste of money. I had to order & pay for different ones. I ordered the Tobacco Gold & Vanilla. Much better taste. I'm still getting used to using these & have not been able to wean myself off cigarettes yet but I feel this will help. Concerns/complaints: 1) shipping is high considering they send First Class mail & its maybe a couple of bucks - not $9.95 for sure 2) the cost of the refills are not cheap either but compared to cigarettes I supposed at this point a better deal - just wish you didn't have to purchase so many at a time. The battery seems to work fine & will last all day for me. Customer service was great the one & only time I had to call so far despite my having to pay for new cartridges & no refund on the ones that were bad. |
Review by James on January 08 2013:
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Battery Life Smoke/Vapor Cust. Service Cost/ValueNow I've had bad carts before and just shrugged it off, because it didn't happen that often. So I called C.S and they sent me two new batteries, a charger, and a 15 pack replacement, received them a week later, SAME THING ! I called c.s and they told me they were running low on tobacco classic and assured me I would get new ones this time, BUT I had to send the faulty ones back first ! I explained I've already been without my e cig for two weeks but He didn't seem to care. So, knowing it would take weeks to play Mail tag I ordered another 15 pack. After yet another week I opened the pack to see the same old design and to my dismay, after a drag, the same burnt taste. I called c.s yet again, and she couldn't commit to sending replacements until speaking to a manager. I received an email 1-4-13 stating they sent out replacements and I would be charged if I didn't send back the bad ones. I did ship back the bad carts on 1-7-13, but have yet to receive a tracking number for my replacements. My only guess is they are running out of fresh carts and they sent me old dried up ones. I don't know what's going on, but I've been without my E-Cig for about a month and if these are bad I'm going elsewhere. cathy burch commented on March 02 2013: Been a customer since last April & had loved it. Come Jan of this year had nothing but problems with their carfidges & batteries. Come to find out they have changed their manufacturer of their Cartridges & have upgraded the batteries that dont work with the old cartidges. The new cartridges taste terrible, dont last as long & leave a terrible after taste. |
South Beach Smoke review by Reanna on January 02 2013:
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Rating by Greg on December 20 2012:
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Jaclyn reviewed this on December 19 2012:
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By Sue on December 04 2012:
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Ezra posted on November 28 2012:
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Battery Life Smoke/Vapor Cust. Service Cost/ValueEzra commented on December 11 2012: I just spoke to a rep at SBS about the PCC. They told me that the reason the PCC are on back order is because they are manufacturing new PCC in order to fit the new batteries! If my "account manager" would have told me that in the first place, I wouldn't have been so upset. Now I understand and I am satisfied that SBS are taking the right actions necessary to make everything work for their customers. Thank you SBS and I would like to amend any negative comments that I posted earlier, besides the one of my account manager avoiding me. I have sent him a few emails within the past 24 hours and have not hear a respond. Ezra commented on December 10 2012: Hey, so after 2 weeks of waiting, my personal charging case (PCC) came in. It does not work. Not only does it not work, but when I try to close the lid, the cartridges do not allow the lid to close. When I take the cartridges out, the battery is too long (even with the smaller battery) and the lid won't close. I have an old batter which is a little smaller since it was one of the batteries that they sent me before they made these new ones. I will be forces to use this one once SBS send me a new PCC. I am disappointed and fed up at this point. The only thing keeping my business going is the fact that they do have great customer service and the SBS is a really good cigarette. I really need these issues resolved so I can go back to my routine of NOT SMOKING regular cigarettes. I really like SBS a lot. My sales rep made a very good sales pitch to always be there for me as my "account manager" but he seems to avoid my calls and only answer when I use a different number. I am upset to see this. I understand why he is avoiding me. All the issues that I have. I got on the home delivery program over a week ago and my order hasn't shipped since the cartridges that I like are "very popular" and are out of stock. Some one tell me why the popular cartridges aren't over stocked is they are so popular. Since I've worked with SBS they have maid up for all their mistakes in very different angles. I hope I get a resolution to this in a way that I can actually appreciate. I am sick of having to call every day to find out when my cartridge or accessories will ship. When I request overnight shipping for cartridges that are over a week late, I should have to hear "I will speak to my manager" the answer should be, once the cartridges come in, we will overnight it to you because this is your first experience with our home delivery program and we want to make it an enjoyable one. I finished my last cartridge 2 days ago and I need to smoke. I do not even know when this back order will clear. They keep trying to tell me to take the light cartridge, but I tried that one and really do not like it. I keep writing and keep coming up with more issues so I am going to stop here and hope that someone calls to resolve my issue. |
Review by Mark on October 20 2012:
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South Beach Smoke review by Jon on September 09 2012:
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Rating by WAB on September 07 2012:
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Battery Life Smoke/Vapor Cust. Service Cost/Valueezra commented on December 18 2012: yea, these guys have been dodging me too ,ridiculous. WAB commented on December 09 2012: I see SBS is still "soft shoeing" the issues I have brought up and still have not informed their customers of these issues. Their total lack of customer communications is a cause for pause.....and it should be. Not only have they not communicated with their customers, they have "silenced" me from raising these issues/concerns on their FB page by eliminating all of my posts--good and bad----and have eliminated my ability to post, like, or comment on their PB page. With my over 38 years of dealing within US corporations, the #1 success factor is customer communications-----SBS still doesn't understand that. Run, don't walk from SBS. Customer Service commented on November 20 2012: WAB - we are definitely changing back to the slightly smaller cartridges which fits the PCC. This was an error at our factory and we are terribly sorry for this. Regarding our eLiquid, we have a very big announcement to make in the next few weeks. It is what we call a game-changer and will show that SBS is the clear leader in this industry. Again -- we are sorry for the temporary inconvenience this production error has caused. WAB commented on November 18 2012: Update---they changed the cartridges and I am not impressed. The carts are now longer in length, the flavor is not the same and they only last about half the puffs than what they used to last. Also, by changing the cart size they do not fit in the Portable Charging Case (PCC) anymore---the lid does not close. I have brought these issues up to SBS, but no one there seems to care. I am now withdrawing my positive recommendation--once my existing carts are used up, I am done with SBS. You blew it SBS by ignoring your customers, not telling them of changes and not updating your web site description of the PCC to tell everyone the new carts do not fit!!!!!!!!!!!!!!!! As an alternative, I highly recommend Blu 100's or Apollo Superior eGo with some of their eLiquid and Jackson Creek eLiquid. WAB commented on October 07 2012: Update. I've used SBS now for a month and love them. They still are a bit more expensive, but the batteries, vapor and cartridges last and bit less than advertised. However the flavor is impressive!! I did cancel my SBS Home Delivery Program (HDP) because when you do the math the claimed 20% discount for the HDP really disappears. In 90% of the combinations ordering from the SBS web without using the HDP and using the 10% discount from ecigarettes365 you actually save more. SBS needs to really make the HDP a real 20% discount deal to get me to sign up again. |
Tyler reviewed this on August 29 2012:
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By Charlie on August 02 2012:
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HANI posted on June 23 2012:
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Battery Life Smoke/Vapor Cust. Service Cost/Valuemo commented on August 01 2012: just testing if those reviews are fake. |
Review by Kathryn on June 23 2012:
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South Beach Smoke review by S.Carmel on May 17 2012:
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Rating by ANNIE on May 13 2012:
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Battery Life Smoke/Vapor Cust. Service Cost/ValueI live in california and very pleased that SBS offers us all of their flavors whereas you can only get tobacco or menthol with Greensmoke. I would never interchange the charging systems with different battery brands but I often interchange the cartridges with these two brands of batteries. Too bad it took almost 4 weeks for delivery from SBS. This is where this company is failing miserably. I highly suggest calling the company to confirm that they have what you want in stock or else you will be waiting weeks if not longer to finally get to try their brand. Go with the deluxe its a great buy and a great price for what you get. I recommend - but call first before placing your order. Good luck! |
robert reviewed this on May 11 2012:
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By Ashley on May 11 2012:
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Terry posted on April 29 2012:
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Review by Carl on April 13 2012:
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Battery Life Smoke/Vapor Cust. Service Cost/Valuewayne commented on June 22 2012: I have been smoking blu ecigs for three weeks now and while they have a good flavor and work well as a substitute for the real thing, they irritate my mouth as if I have been eating or drinking something very acidic. If I drink too much orange juice or take too many vitamin C tablets the same thing happens...canker sores, sensitive gums etc. THEN....I noticed that the liquid that creates the vapor has ASCORBIC ACID. All I can figure is this is what's causing the irritation for most people. |
South Beach Smoke review by Bob on March 31 2012:
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Rating by Deborah on March 23 2012:
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Matt reviewed this on March 23 2012:
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Battery Life Smoke/Vapor Cust. Service Cost/ValueAllot of marketing with this product everything from the liturature and packageing. NICE BOX! If you spent as much time makeing sure your product didnt fail just over a month and less time on the packageing youd have a reliable product. I ordered another deluxe for my uncle and a replacement charger is on its way. Currenty I have no E cigarette ... As i write this i wonder if it was a mistake of buying a second kit for a family member if hes just going to have the same issues. joy commented on May 16 2012: Green smoke is a very good product. I've had mine for 2 months and have had no issues. The draw is easy, the flavor of the cartridges is top notch, and the vapor is awesome (tons of it)!! The long battery usually lasts my entire work day (8 hours) before I have to switch it out for my second battery!! Rick Allen commented on April 03 2012: I have had the same battery issues. In all fairness to SBS, the first two batteries they repalced and provided me an RG # to return the bad batteries. I have not returned them because I had the same proble with the replacement batteries. I don't have the time to play mail tag. The money is not the issue. When you compare the $ spent on smoking real cigs this is nothing. I just want a reliable good tasting ecig that I can depend on to replace the real thing. In addition, my wife is back smoking real cigs because of the unreliable nature of this product. Customer Service commented on March 30 2012: Matt, we value you as a SBS Smoke customer and we appreciate the opportunity to correct the issues you have expressed. You are covered by our 30 Day Money Back Guarantee and if a Home Delivery Program member you are also covered with a Lifetime Replacement Warranty. Please call or email customer service and they will be able to help you with replacements if necessary. 1-877-40VAPOR (877-408-2767) or service@SBS.com |
By A on March 10 2012:
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Steve posted on March 10 2012:
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Battery Life Smoke/Vapor Cust. Service Cost/ValueWhen I ordered my starter kit, they sent an auto-generated email stating most orders ship within 24 hours, and their site said I would receive a tracking number in an email when it shipped. After a week, I had no tracking number. After speaking to 3 reps over 2 days of calling, it finally shipped. A couple of weeks later, I ordered a set of replacement cartridges. After two weeks, I still have not received this order. Like I said, great product. Awesome flavors available. Just be sure to order everything a month before you need/want it. Customer Service commented on March 12 2012: Steve, we value you as a SBS Smoke customer. Unfortunately, due to an influx in orders, we recently experienced a shortage of the cartridges you chose. We have implemented new procedures and do not anticipate this being a concern in the future. Thank you for your loyalty to SBS Smoke and we appreciate the opportunity to correct the issues you have expressed. |
Review by Chris on March 07 2012:
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South Beach Smoke review by Debi on February 24 2012:
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Rating by Cecilia on February 20 2012:
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Battery Life Smoke/Vapor Cust. Service Cost/ValueI switched to SBS Smoke from Safe Cigs and could not be happier. I got my kit a few weeks ago and I will say - I'm very impressed. It does create a lot of vapor and the batteries certainly last longer than Safe Cig's batteries. I like the tobacco flavor and so far the cartridges have been very consistent in how long they last. |
Steve reviewed this on February 17 2012:
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Battery Life Smoke/Vapor Cust. Service Cost/Valuedee commented on February 18 2012: I received the PREMIUM SMOKE KIT February 16. After charging the battery, 1) the 1st (first) CARTRIDGE I attempted to use did not work at all, 2) the 2nd (second) CARTRIDGE lasted 8 hours. ??? I am now using the 3rd CARTRIDGE and it is day 3. I am very dissappointed in your product so far. I currently smoke less than a pack a day and thus the time I used the 2nd CARTRIDGE was minimal. |
By Pamela on February 09 2012:
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Rose posted on February 07 2012:
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Battery Life Smoke/Vapor Cust. Service Cost/ValuePamela McCluster commented on February 09 2012: I have tried many e-cigs to quit smoking and this e-cig is by far the best i have tried. It is so satisfying and similar to a real cigaretted. It really takes the edge off of the cigarette cravings that you get when you are trying to quit. Plus the amount of smoke that you get from these e-cigs does not compare to any i have tried. |
Review by Beth on February 07 2012:
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Battery Life Smoke/Vapor Cust. Service Cost/ValueAfter weeks of research on ecigs, I finally chose SBS Smoke Deluxe starter kit - seriously based on the reviews I read here on ecigarettes365.com. My requirements were: small, realistic, good menthol taste and cost friendly. I placed my order on a Thursday and received it by the following Tuesday. Conveniently, I had a cold that week and was barely smoking as is, but it was even easier than I thought it would be to make the switch. The Deluxe kit is absolutely amazing. I LOVE the menthol taste, it produces a great amount of vapor, the battery lasts literally DAYS for me and the cartridges last days too. I have had my kit for one week now and am only on my second cartridge. The first day I had the ecig, I tried one cigarette to compare and didn't even like it. Because I bought the SBS kit, I started a chain reaction - four other people I know have all gotten them too. My boyfriend's kit had a bad battery & cartridge, customer service is great and sending new ones at no charge and no return needed of the bad ones. The discounts you get with the Home Delivery program are great, my starter kit came to only $54 including shipping (with the discount code from ecigarettes365.com too) and my monthly cartridge delivery is only $38 including shipping - the equivalent of about $2 a pack when I was spending $7 before. I might even have to cancel the Home Delivery only because I won't need 15 cartridges in a month, but we'll see. |
South Beach Smoke review by Tony on February 01 2012:
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Battery Life Smoke/Vapor Cust. Service Cost/ValueI've also contacted SBS's customer service twice. Both times, I was on hold for less than 3 minutes, the CS reps were very nice and very hslpful, and to top it all off, unlike many CS lines these days, the girls spoke English as a 1st language. Sweet! Citibank and Bank of America could take lessons from these folks. Lack of Indian (the 7-11, dot head ones, not the drunken teepee type) absolutely rules! I guess my only complaint would be the website. While it is fine on the whole, the "contact page" is ridiculous. NONE of the contact links work, and there is absolutely no explanation why, or instructions anywhere. I only found out that to contact them via email I had to open a mail window and "copy/paste" an email address by speaking with the CSR on the phone. It's silly that they allow this, since it's something that their resident computer geek should be able to fix in no time at all. They don't even have a working "reviews" link for people like me who WANT to sing their praises! Other than that, I can't recommend these folks highly enough. Product, value and service are all top notch. Thanks for reading! |
Rating by Heather on January 27 2012:
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Werginn reviewed this on January 26 2012:
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Battery Life Smoke/Vapor Cust. Service Cost/ValueI have not smoked a real cig in 2 weeks now and I haven't even had the urge to smoke one. I love these e gigs ;)... Battery I wish they can last longer but I have nothing to compare too.. Vapor well I love it It feels just like a real smoke.., my lungs even feel it.. Cost is great but cartridges can be a bit pricy but is still a lot less than buying real cigs.. NOw custumer service... they messed up on my order and after did not want to refund me my full purchase. After speaking to the manager he was very helpful and polite and solve my problem. I should be getting my new cartridges any day now. Overall all I give SBS an ( A ) this has been a life safer and I recommend everyone to try it. Thanks SBS Smoke for these great e-cigs. One last thing I got 2 of my friends to try it also. One of them got their kit yesterday and has not smoke any real cigs since... By the way i was a 1 pack marbolo light smoker per day prior to this. |
By Chris on January 24 2012:
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A posted on January 14 2012:
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Review by Tory on January 07 2012:
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South Beach Smoke review by Melinda on January 03 2012:
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Battery Life Smoke/Vapor Cust. Service Cost/ValueThe cusomer service was very, VERY, nice. I mean, my fault I tried to order something over the holidays. They can't stop Christmas, but they sure stopped me from smoking real cigs. Battery still going strong after 6 hours(the short battery). The other 2 brands of ecigs I tried, the battery went dead after an hour or 2. I'm very happy right now. Thank you all for making this product! |
Rating by Don on December 31 2011:
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Battery Life Smoke/Vapor Cust. Service Cost/ValueDon commented on January 23 2012: This is a follow up to the posting I wrote earlier: In SBS's defense they have replaced my starter kit and this time it is working well, hopefully it will continue to do so because this is really an excellent product when everything is working properly. South Beach Smoke commented on January 03 2012: We contacted this customer in regards to technical issues with our products. After diagnosing the problem the customer was given a completely new starter kit and cartridges with free shipping. We also paid to have the product in question shipped back to our facility for further inspection. |
Kelsey reviewed this on December 26 2011:
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By Jessica on December 06 2011:
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David posted on November 27 2011:
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Review by Alina on November 24 2011:
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Battery Life Smoke/Vapor Cust. Service Cost/ValueAnyway back to the email. They apparently just came out with a new battery that is the best battery ever produced for an ecig. More vapor, better battery life, etc. I don't know if that's true but that is what they said. Anyway the incredible thing is they reached out to me unsolicited and offered to upgrade me to this new battery for free!!?? Why would they do that I thought and asked? They replied that they want all their customers to have the best smoking experience possible and that this new battery would do just that. I find that as an incredible gesture - especially since the optional battery was still great. They have earned my business forever. |
South Beach Smoke review by Nicolas on November 22 2011:
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Battery Life Smoke/Vapor Cust. Service Cost/ValueI also like the performance of the battery. It lasts all day unlike the Blu Cigs battery. I've had nothing but a pleasant time using it and dealing with the company. I would easily recommend SBS Smoke over any other brand. |
Rating by Skyler on November 16 2011:
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Timothy reviewed this on November 12 2011:
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By Jaedra on November 08 2011:
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Battery Life Smoke/Vapor Cust. Service Cost/Valueoldwivestalesbabygender commented on November 09 2011: Thanks for the product. I am apreciated |
Samantha posted on November 06 2011:
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Review by Allie on November 03 2011:
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Battery Life Smoke/Vapor Cust. Service Cost/ValueDanny Ausborn commented on November 04 2011: Top notch product from price to performance. SBS Smoke has made such a needed and welcome change in my life. For anyone out there wondering which type of e-cig to try, you won't go wrong with SBS and their great customer service. Way to go, I am so impressed and look forward to keeping SBS as a part of my life for years to come. |
South Beach Smoke review by Max on November 02 2011:
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Rating by Jessica on October 20 2011:
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Christy reviewed this on October 18 2011:
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By Cory on October 16 2011:
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Neal posted on October 14 2011:
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Review by Isabel on September 26 2011:
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South Beach Smoke review by Chris on September 24 2011:
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Rating by derrick on September 13 2011:
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Battery Life Smoke/Vapor Cust. Service Cost/Valuepappyj2x commented on September 21 2011: have been using SBS approx 2 months, have been experimenting with the various flavors, the 6 was weak, the 12, not bad, ordered the 16 and got a fruity taste to it, not pleasant, any ideas? Matt Mahannee commented on September 16 2011: This problem has been resolved as we are now vacuum sealing all cartridges to prevent that from happening. We have also had our factory put in better quality assurance measures to insure issues are detected before product ships. We will always replace any defective cartridges and give proper credit. We do apologize for this small mishap and can assure you it has been rectified. |
Mac reviewed this on August 16 2011:
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By Steve on August 10 2011:
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Battery Life Smoke/Vapor Cust. Service Cost/ValuePatrick commented on August 12 2011: Hi Steve, Sorry to read about the issues with the cartridges. I've forwarded your details to our customer services manager and have asked him to respond to you (if he hasn't done so already). |
Wesley posted on July 19 2011:
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Review by Riley on July 13 2011:
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South Beach Smoke review by Sheila on July 06 2011:
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Rating by Cory on July 05 2011:
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Steven reviewed this on June 24 2011:
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By Matt on June 03 2011:
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Elena posted on May 26 2011:
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Review by Amy on May 16 2011:
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South Beach Smoke review by Ray on May 13 2011:
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Battery Life Smoke/Vapor Cust. Service Cost/Valuegerald a. Fayetter commented on May 18 2011: battery review is not aqs advertised, cartigighs as much shorter the advertised. I have tried 30. Is this bad advertisingh or sneacky business. Your idea is great, execution is poor. I am very sorry. I need you to at least be afordable. gerald fayette 471 phantom rider, spring branch,Texas. 78070 |
Rating by Dawn on May 06 2011:
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Remo reviewed this on April 28 2011:
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By Brett on April 13 2011:
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Battery Life Smoke/Vapor Cust. Service Cost/Valueray commented on May 13 2011: From my experience, the SBS Smoke's extend life battey is only last around 55 puffs, and cartidges last 60 puffs too. Unsure if this is good or bad, but way less than what they advertise. |
Gregory posted on April 10 2011:
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Review by PAUL on April 07 2011:
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South Beach Smoke review by Linda on April 06 2011:
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Rating by Milton on April 05 2011:
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Jennifer reviewed this on April 01 2011:
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By Samuel on March 05 2011:
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Battery Life Smoke/Vapor Cust. Service Cost/ValueOverall feeling about this product. This is actually a great thing. Cut me smoking from one pack a day to about 2 cigs a day. But their reliability isn't that great right now, they do however offer the lifetime warranty. Battery life for the short battery is about 6 hours, the long is questionable since I haven't had one that works yet. I would actually recommend this product because when it worked it actually tasted pretty good, preferred the taste of the e-cig compared to the real thing. Talia commented on October 16 2011: Same thing happened to me. They say that they're sending me a new short one now but both of my batteries don't work. Suuuuuper frustrating. Nick commented on March 22 2011: Samuel, I am so very sorry that you experienced a problem with your batteries. We did have a production problem at the warehouse for a very limited time and it seems that you may have fallen victim to that. We were in the process of upgrading to a new battery that lasts longer and created more vapor when this happened. I can assure you that the issue is resolved. For your trouble, we would like to offer you a 15-pack of cartridges free of charge. Please email me directly at nick (at) SBS.com. I am not listing the email address in the usual format so that it's not picked up my spam bots. I look forward to hearing from you! |
Jill posted on March 03 2011:
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Review by Tiziana on March 02 2011:
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Battery Life Smoke/Vapor Cust. Service Cost/ValueMichael commented on January 02 2012: I too have been spending hours searching the internet to try and find the best ecig. The thing that impresses me the most at this point is that a company like SBS is actually spending there time reading these posts and responding to the comments. This is abnormal in a good way. I have narrowed my choices down to 3 and SBS is leading the pack. This kind of attention to customer opinion has really given me more confidence in this company. Nana commented on October 17 2011: Ive been searching online for the last few hours looking for 'The best e-cig. to me what is important above all else is customer service. After trying several other brands only to be disappointed when things don't work as they should I almost gave up on ecigs because the customer service of the other companies sucked!- When I read this person's complaint, (Tiziana), I almost believed her version of events until I read what the company said and it all makes sense now...The way that you guys are responding to your customers in this forum is enough for me to want to try your brand of ecigs..it shows that you care about how we feel about your product, and that you want us to be satisfied. You can't make everyone happy but it seems that you try! With that,I'm willing to give you a try..wonder if I can get any discounts as a new customer?? I'm ready to order!!! Ricky commented on July 21 2011: Sounds to me like someone is a little jaded and cannot accept the fact she made a mistake. I have a friend that uses these and has had nothing but good results from them. He was also affected by the battery change over but his problems were handled very professionally and quickly. Manager commented on March 03 2011: Tiziana placed an order online and entered her zip code incorrectly. It WAS NOT a phone order so the incorrect zip code had to be a result of data entry error on her part. Here are the comments (unedited) from her account as recorded from the rep that helped her. - PLEASE NOTE how we decided to reship at no charge despite customer error. That is excellent service... "cci and was wondering where her deluxe starter kit was. tracking info confirms delivery but it was delivered to different zip code. so we updated the address and put in an issue to re ship the starter kit." Then Tiziana called a few days ago because her package arrived damaged --- It's probably the package that was lost due to an incorrect zip code. The other is probably still in transit. It's damaged because the post office had it for 3 weeks trying to figure out where to deliver it with a bad zip code. Clearly --- we did everything we could to try and correct an unfortunate situation that was outside of our control. This customer was handled directly by myself - the Customer Service Manager. We're truly sorry we could not make her happy.... but we will continue to make other customers very happy. And rest-assured we did issue her an RMA so that she could return the damaged kit for a refund.... as is our policy. We never deny a customer a refund if they are unhappy with their order. |
South Beach Smoke review by Darvin on February 09 2011:
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Rating by Steve on January 19 2011:
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Doug reviewed this on January 18 2011:
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By Ben on January 13 2011:
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Battery Life Smoke/Vapor Cust. Service Cost/ValueNeal commented on October 02 2011: I am having the same problem. I bought SBS almost 3 weeks ago. the first week was great everything worked. I ordered 15 cart. of vanilla and 15 regular. out of all 30 cart. only 5 or 6 worked, and the big battery died. I called the company- they are sending me 2 new batteries and 15 free cart. - If they do not work I am asking for my 30 day refund- but I hope they do as I really enjoy them- I just neeed a product which is reliable. Neal Brigitta commented on February 19 2011: Was this resolved or are you still having this issue? Thank you! I am trying to decide which brand to try. Carol commented on February 06 2011: I have the same issue right now. The first two weeks were great, but the last 3 packs of cartridges that I received seem like they are completely used up. Little to no vapor in each cartridge and a burning feeling to what little vapor there is. I'm contacting the company tomorrow to make a complaint and see if they are able to explain this issue. Batteries also seem to be getting over heated, probably from trying to get vapor, by excessive attempts to get vapor. |
Virginia posted on January 13 2011:
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Battery Life Smoke/Vapor Cust. Service Cost/Valuenana commented on October 17 2011: Tiziana, YOU NEED TO STOP IT!- You have done nothing but try to poison the minds of everyone else all because you had a bad experience that WAS YOUR FAULT! You gave them the wrong address! - I read where they tried to work with you but you are unreasonable! and now your still complaining! I'm sure you complain about everything in your personal life as well.. Tiziana Ruff commented on March 02 2011: I started with SBS Smoke over a month ago. Only a couple of days ago I received my kit. No fancy box like my husband got, no 100 dollars gas certificate. My kit looked like it was made out of remnants they had laying around. I paid over 90 dollars for my kit!!! The battery is dead after 10 minutes. Some of the cartridges are completely empty. Customer service is non existent and they don't fix the problems. Go with somebody else. |
Review by Mike on January 04 2011:
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South Beach Smoke review by Craig on November 28 2010:
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Battery Life Smoke/Vapor Cust. Service Cost/ValueSo far the SBS ecig has been great. The batteries lastall day (I got 2 batteries) and the cartridges are the best tasting I have ever experienced. Having tried virtually every brand out there, I rank SBS Smoke as the top product out there. Hope this info helps... Good luck to all. |
Rating by Mark on November 19 2010:
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Battery Life Smoke/Vapor Cust. Service Cost/ValueI decided to try one more time, and I bought the SBS brand. I wasn't expecting it to be much different than the Smoking Everywhere system. I was pleasantly surprised. I bought the one with the built-in atomizer. The batteries can last a full day or longer. Just like the battery, the cartridges can last a full day or longer. The vapor was more than adequate. It was consistant from the first puff to the last. I have no complaints with any aspect of the SBS brand. I highly recommend it to people who have not tried e-cigs or to people who tried other brands and were dissatisfied. |
Roger reviewed this on November 10 2010:
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By Amira on November 03 2010:
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Battery Life Smoke/Vapor Cust. Service Cost/Valueeasy 2 figure out, overall it's a good products that will not let u down. Love the customer service too. |
Vincent posted on November 01 2010:
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Battery Life Smoke/Vapor Cust. Service Cost/ValueThe refills have some liquid that comes out when first being used but after a few drags its gone... overall I love it. its my 1st day and by 330 I have only smoked one normal smoke since I got it. I am usually at 5 or 6 by now. thanks! |
Review by Kim on October 31 2010:
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South Beach Smoke review by Tiffany on October 13 2010:
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Rating by Connie on September 24 2010:
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Battery Life Smoke/Vapor Cust. Service Cost/ValueGervais commented on October 11 2010: I just ordered my SBS today! I can't wait to get it. I am super excited. |
Gerard reviewed this on September 23 2010:
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By Jesse on September 15 2010:
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Brady posted on September 09 2010:
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Review by Kymy on September 06 2010:
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Battery Life Smoke/Vapor Cust. Service Cost/Valuethe house and car with Mr. and I quote, "I just put them down and stopped"! So sick of hearing that. Thank you SBS! |
South Beach Smoke review by Danny on September 04 2010:
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Rating by Armchair on September 01 2010:
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Marti reviewed this on August 14 2010:
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By Alli on July 31 2010:
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J. posted on July 30 2010:
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Review by Ken on July 29 2010:
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South Beach Smoke review by Preston on July 18 2010:
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Rating by Tina on July 16 2010:
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Battery Life Smoke/Vapor Cust. Service Cost/ValueChris Rice commented on October 23 2011: When I first started with SBS Smoke I loved them. Now the past two shipments have been all dried out, all 15 cartridges, which really pissed me off. Got a courtesy shipment, which also turned out to be duds! Waiting a week for a new shipment isn't acceptable to me, and I'm questioning cancelling the subscription with them if I call them tomorrow without satisfaction |
| E-Liquid / Smoke Juice | |
| Vegetable Glycerin (VG) or Propylene Glycol (PG) ![]() | VG and PG |
| Ingredients | Nicotine, Distilled Water, Natural & Artificial Flavors, Glycerin, Plus some additional ingredients depending on flavor |
| Battery - Colors, LED, Type, Dimensions | |
2/3 Piece ![]() | 2 |
| Battery Color(s) | |
| Battery Type | auto |
| LED Color(s) | |
| Crystal LED | |
| Battery Length | Standard: 2.5" (64mm), High Capacity: 3.25" (83mm) |
| Battery Diameter | |
| Miscellaneous | |
| USA Made | e-Liquid |
| USB Pass-through | No |
| Personal Charging Case | |
| Customer Service | |
| Internation Shipping | worldwide |
| Toll Free Phone | 877-408-2767 (Promo code: 1022) |
| service@SouthBeachSmoke.com | |
| Live Chat | No |
| Help 365 | Ask a question now! |

This all-in-one atomizer and cartridge combo provides a new & clean smoking experience because each time the nicotine cartridge is replaced with a new one, you are also getting a new atomizer. This eliminates any need for maintenance of a separate atomizer unit.
The new kits now come with the SuperMAX Deluxe Battery (4.2v) - an advanced battery. It produces crazy amounts of vapor.
The Personal Charging Case is a new accessory providing on-the-go charging of your battery. You can store your spare batteries while charging them.

(*) Actual price may differ - price listed here is not guaranteed. It is just a reference.