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Safe Cig Reviews, Product Details, 5% Off Coupon and $10 Rebate

Existing Safe Cig Customers: Get a FREE Deluxe Starter Kit from South Beach Smoke!

Safe Cig is a non-flammable smoking alternative called an electronic cigarette. When inhaled, The Safe Cig provides persons who already smoke sensations similar to smoking a traditional cigarette.

Starter Kit Price(s): (*)	$89.95
User Ratings: Leave a Review	Overall Battery Life Smoke/Vapor Cust. Service Cost/Value Based on 151 user reviews.
Free Shipping:	Get FREE Shipping
Coupon Code / Promotion:	5% off orders: click for coupon code PLUS
Price per Cartridge (*):	~$2.5
One Cartridge equates to:	1 pack
Money Back Guarantee:	30 days
LED Color:
Warranty:	Lifetime

Safe Cig Starter Kit & Accessories

Flavors
Classic Tobacco, Traditional, Menthol - more info

Nicotine Levels
24mg, 18mg, 14mg, 11mg, 6mg, 0mg

Misc. Info
Offers black battery w/azure blue LED

The Magic Mist offers Safe Cig compatible cartridges.

Safe Cig Reviews

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See all 151 customer reviews.

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Reviews with 2 Star () Overall Rating.

Review by John on June 17 2012:

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2 years ago I started using SafeCigs and things were great. Then the first set of problems was with customer service. They seem to be doing better lately on that count. Now, it's the quality control, or lack thereof. The new batteries aren't powerful enough to ignite the filters. This is a new problem because my oldest batteries work great. Unfortunately, all but one of them no longer works. Now, the refills are terrible. Some don't last at all; others do not even provide vapor or taste at all. This is a perfect example of a good company with a good idea not paying attention to details. Someone at SafeCig needs to contact their manufacturers and tell them to get thing right or they are fired. I can't do business with SafeCig anymore. It's a shame, because they started so well.

Angelica commented on October 02 2012:
I agree with you! Not only THAT, I can't even get an order through now, because of something to do with being in California and their website doesn't work for proving age. I called Customer Service and they basically flipped me off verbally saying they couldn't do it either and they don't care, that California won't effect their 'bottom line'. So my investment in their 'kit' is worthless now, and my last pack of refills are 'empty' (this has happened to me twice now). I wish I could get my money back for the original kit, as it's useless to me now. And twice now I've spent money on refills that did NOT work! HORRIBLE HORRIBLE customer service! They were good in the beginning, but got too big for their britches.

Safe Cig review by John on March 22 2012:

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I thought I was the only one having problems with the SafeCig. Now I know better. It started great until they sent me some original refills that were nasty. I think they were very old. Anyway, I had a hell of a time with customer service, or the lack of it. Firstly, they wouldn't even reply. Then they sent me more bad product. They tasted like burnt peanuts, not menthol cigs. Four months later after contacting the BBB they finally fixed the problem. Now, the refills don't last and when a battery went bad, the new one wouldn't work. I've sent it back. Bottom line is that they had a good product by no customer service. They let quality control go out the door and now only care about your money. First orders came in three days; don't expect them to be processed for that amount of time anymore. Shame on them.

Rating by Kathy on February 24 2012:

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Everything you read in the above comments are true. No need to repeat as it all has been said. While I am grateful for quitting the company fails miserably in its customer service aspect. You can't even speak to a rep. When they do finally e-mail you back the information is vague and the demeanor is condessending The had back ordered all tips, had shipping issues with USPS and were still taking orders with out mention. The tips do not last. I just order two sets of the three pack batteries and three of the six will not charge. I asked to have them replaced and they wanted my copy of the invoice. Seriously, they have my e-mail address and can look up the order. Incidentally do you notice they need your order number to post this comment and validate the post.....Gee...No tickie ...no shirtie..If you do send any Life Time warranty item back, make sure you send it signed mail...They claimed they did not receive my item until I produced the confirmation number...funy how that changed so quickly. If anyone can recommend a new company...PLEASE POST...I hate ungrateful companies that don't realize the WE KEEP THEM IN BUSINESS...Hey SAFECIG...your NOT the only game in town

Wes reviewed this on February 22 2012:

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Bought the regular safecig start kit and then the Safecig Micro. The Micro is by far the best due to it's vapor, ease of use, size and looks. However it's been proven time and time again through out history that when companys customer service sucks, so does the company it self. Safecig is no exception. The various negative reviews are right on the money. The customer service is absolutly useless and in some cases makes you feel as if it's just there for show.

This product is largly designed to keep you away from smoking real cigerettes but the refills people enjoy and want to buy are never in stock. It's like a grocery store having customers come in and putting Out of stock signs on just about everything...why open for business?

This company would of dominated the market had they built a quality customer service department along with making sure they had their products in stock.

If you are lucky enough to get some of the refills you want don't bank on them all working. My last pack I had 1 prematurly burn out (No liquid), 1 was clogged and another some how bled juice out the hole and I had to toss it as it was going in my mouth. The other 4 however worked...was disappointing none the less that I paid for those other three! My 2nd battery has also just recently crapped out on me, customer service has yet to reply on day 6 now so im now looking for an alternative company. Was good while it worked.

By Bradley on January 31 2012:

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I agree, I've never experienced such poor customer service. The products I've purchased have been great, when they finally arrive. The "service" they use to track order shipments is completely useless, also, it's been my experience, that their staff has no clue when orders will ship. If they can get it together, they potentially could have a pretty good company.

Amy Moser commented on February 01 2012:
DO NOT USE THIS COMPANY! The product was great at one time, lately the filters run out very fast and leak. I have been waiting 3 weeks on an order I placed. I got on live chat and was told I could place another order and that the filters are in stock. So I asked them to honor the order I had already placed and then I got no response. The email "customer service" is HORRID! There are many other ecig companies out there, my first piece of advice is to see if you can reach a real person before dealing with any company. I just want my money back at this point, but I cannot even get a response.

Sally commented on January 31 2012:
this product is always out of stock. They charged me for an order three weeks ago and have not shipped it. There is no customer service. They do not reply to complaints. I will switch companies and try to get my money back. Anyone have another E -cig company/ product that you like?

David posted on January 31 2012:

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Same boat here! I love my micro and with success in kicking the traditional habit. The problem is I am down to 2 cartriges and now have zero options for refills. I can understand having a shortage of 1 flavor but to have 90% of your refill options out of sock for over a month is just not ok. I really liked this product and its true to its name. I convinved 2 friends to try and they are now reminding me every other day "when they getting more in stock Dave"

Great product when its in stock. i will be ordering a blu cig or zero cig tomorrow. I wish SC would have tried harder to work with the ones who are thankful for their technology.

Review by Mary on January 24 2012:

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Their customer service is horrendous. The batteries don't last for long at all. And their new cartridges - 7 at $17.50 - are you kidding me?

Safe Cig review by Johnny on January 20 2012:

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This device customer service is horrible. I would not reccomend the to anyone. It is impossible to speak to a live person, email is the only customer service available. I have sent the emails on several occasions and it has taken them days to respond. Choose another company, don't make an investment in a provider with so little focus on customer care.

Rating by roger on January 05 2012:

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just be honest and tell people when you are out of product don't leave us hanging waiting for an order. worst customer service i've seen. forget about being able to talk to someone, you can't !!! they won't be around much longer with the way they run this company. better look for another brand. Nicotek Metro is as good a product and you can buy them locally in stores like 7 11

Garret reviewed this on December 07 2011:

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I have tried many e-cigarette brands including buying my own parts/liquids and have always found this brand to be the best. Unfortunately the customer service is so poor that I no longer feel comfortable ordering from this company. I put in a ticket about a month or two ago about an order in which I received the wrong flavor of cartridges. The ticket is still open to this day. I decided to chalk it up as a loss and re-order the flavor that I wanted. On November 28th I placed another order. Usually I am notified of my product being processed/shipping within a day. My order is still being processed well over a week later and I am now out of cartridges. I have filed 4 tickets in the past 5 days(the first on december 3rd)and none of the tickets have been assigned or looked at, including my original one from over a month ago.

I am now very concerned as I don't know if I'm every going to receive this product and it seems that there is no way to contact the safeCig team as they do not answer tickets nor is there a phone # to reach anyone at. I tried the sales line but they told me they can't do anything for me and there is no manager or other line I can call. They stated my only option is putting in a ticket, which at this point is clearly not an option. I am now out of cartridges and no longer feel comfortable doing business with SafeCig, and at this point am hoping I can get my money refunded. I will be calling my credit card company shortly.

soman commented on December 12 2011:
send everything to Janis D (responder to Janet Nov 30, 2011 review) she will take care of your minimal problem.

By helen on October 29 2011:

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I have tried numerous electronic cigarettes. This ecig is far and above the best product
on the market. At first everything went smoothly with customer service then they descended into a "ghost" company. They short changed my orders, sent wrong refills,
ran out of the refills I wanted. They only responded once to about 2 dozen emails I
sent, saying "we'll get back to you" - never happened. I invested in refills that fit
this e-cigarette batteries, was disappointed in them. This is a company that should go straight
to H---. Pay back can be a b---- and they probably will pay by going bankrupt. Even
that is too good for them. They are despicable treacherous, dishonest, and they just
don't give a d---. I will probably eventually invest in south beach smoke and hope
they have a more honorable approach to customers.

Lanee commented on October 31 2011:
Customer service with this company SUCKS!! I bought the system for myself and for my dad and both of our batteries fried. Customer service has not returned any of my emails (12 of them so far) over the past month. Using their 'on line chat' service or calling their advertised phone number will get you absolutely no where. I too am moving on to another company and hoping for better results. It's really too bad that this company has let their customer service be their down-fall. It WAS a good product.

Laura posted on October 27 2011:

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I'm very confused about the high ratings for this company.
I have had nothing but trouble from the start. The product is at best, ok.
The refill quality is not consistent. More than a few refills have not worked properly.
What is much worse though, is their customer service. Or should I say, lack of customer service. No one can help you on the phone unless you are placing an order. Then, each time you e-mail them, you get a reply that says they will look into your issue within 48 hours. I have been going back and forth with them for over 4 weeks now, trying to resolve a issue.
That is not even my major complaint. What I feel is much worse is that they are consistently out of the refils I need. I have twice now had to order different refills than what I usually use just to get something! Today, I was told they are completely out of ALL menthol refills and have no idea when they will be in. I was told the only way for me to find out when they would be restocked is to keep checking the website.
GOODBYE safeCig, I am as of today moving to a new company. This is NOT customer service to me.

John commented on October 28 2011:
Thank you. This is a terrible company with a terrible product. The word must get out.

brooksbonnie@hotmail.com commented on October 28 2011:
I totally agree with you. I invested my hard earn money in their product. Had to order refill filters from other co. which I did not like. Now I am stuck with three batteies and chargers,that I can not use because they are out of refills,still waiting for my order I placed 3wks ago and the total of $85.00 I contacted the BBB. i can go on and on about this co.

Review by Robin on October 25 2011:

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I have had many DEFECTIVE REFILLS, especially in my last order. I bought 12 packs. 4 packs were bad. I have been completely frustrated with the inconsistency of the refills. The problems I've had. Clogged refills, chemical leaks, hard to draw, becomes hot shortening battery life, weak flavor, extremely short life.
When I get a good refill, it will last me approx 1-1/2 days. When they are good, they are really good.
I just notice some of the clogged refills are missing a tiny air hole below the screw mount which is obviously a defect. I have emailed customer service and talked to the online chat support. It's been 10 days and have not heard back. Seems they are too cheap to replace 4 packs and are writing me off. Do the math dudes. I've spent over $500 so far.

Safe Cig review by R.K. on October 25 2011:

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I did a lot of research before deciding on this e-cig. All the reviews were good and I liked the two piece design. I chose classic and really liked the flavor. I took a bit to adjust to the e-cig (larger and heavier). At first everything was fine, fast shipping, good quality, timely answers to questions. I was so proud of myself for doing some research and choosing a good company. WHAT HAPPENED!!?? The last month, nothing but trouble. NO customer service and out of stock!! Out of stock!? Emails go unanswered. Its like a scam no one warned you about. Buy a product then they disappear! Now I'm stuck with a hundred bucks worth of batteries and chargers I cant use. Looking for another brand it's just hard to let go of another hundred and fifty bucks to start all over! If you're looking for an e-cig brand only available online find one with some real customer service and a rep for keeping supplies in stock. This product is not it!

Rating by John on October 24 2011:

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If you want to learn how not to run a company, do business with The SafeCig. I can't begin to tell you the problems I've had from a battery having a meltdown in front of my eyes to endless requests from customer service (which really doesn't exist) in which they refuse to respond. If you call "customer service" for lack of a better term, you are told to e-mail them. And when you do that, you get an auto-response that states they'll get back to you, but they never do. Getting a picture, yet! So here's the truth: Concerning E Cigs, you have enough alternatives that are so much better I hope you don't have to learn the hard way like I did. Oh, and for the record, if you write a review on their website that they don't like, they just don't post it. How's that for honesty. P.S. The micro e cigs don't even taste like tobacco at all. I threw it all away before finishing the cartridges. A Joke. And lastly, I have tried several times to get a response from a batch of mis-labeled cartridges which were supposed to be menthol, but weren't. So when I e-mailed them what did they do: Sent me one box of mis-labeled cartridges. They didn't even care about what was going on so they could correct the situation.

darlene reviewed this on March 01 2011:

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Don't order from this company!!! They say if there is a problem that they will make it right, what you get is the run around. They are happy to take your money, but will send you your order when they get around to it. They have no customer service.

By Vicki on February 24 2011:

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At first I was very impressed with safecig, not so much anymore, I ordered refill cartridges on Feb. 6 and today is Feb. 24 and still have not recieved them, tryed contacting the company several times, and all I get is the run around. So my 130 dollar investment isnt looking very good.

Paz commented on February 25 2011:
I agree. I ordered some refills on February 17th and have yet to receive anything. This is the 1st issue I have had w/ them. It may be time to head somewhere else. It has been good since November for me.

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Full Product Details & Customer Service Information

E-Liquid / Smoke Juice
Vegetable Glycerin (VG) or Propylene Glycol (PG)	PG
Ingredients	see here
Battery - Colors, LED, Type, Dimensions
2/3 Piece	2
Battery Color(s)
Battery Type	auto
LED Color(s)
Crystal LED	No
Battery Length	various
Battery Diameter	various
Miscellaneous
USA Made
USB Pass-through	No
Personal Charging Case
Customer Service
Internation Shipping	worldwide
Toll Free Phone	877-777-1053
Email	Helpdesk Ticket System
Live Chat	No
Help 365	Ask a question now!

Information above may be incorrect or outdated. Please verify all information on the seller's website before purchasing.

More Information

The starter kit price is $89.95. We recommend to buy a starter kit with at least 2 batteries. This "2 piece" electronic cigarette model comes with atomizer and cartridge combined called cartomizer.

The Safe Cig is a non-flammable smoking alternative called an electronic cigarette. When inhaled, The Safe Cig provides persons who already smoke sensations similar to smoking a traditional cigarette. The Safe CigTM Atomized Refills with nicotine can satisfy the smoker's craving for nicotine without the health risks that come with traditional cigarette use.
The Safe CigTM was one of the very first companies to introduce electronic cigarettes in the United States.

The Magic Mist offers Safe Cig compatible cartridges.

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Warning: Electronic cigarettes are for current tobacco smokers of legal smoking age only and must be kept out of the reach of children. The products are not a proven smoking cessation device. Do not use products if pregnant, nursing, sensitive to nicotine and discontinue if irritation occurs. Nicotine is an addictive substance. Read all warnings and information on any sellers website before purchasing or using the product.

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